Customer Survey


Contact: Date: 11/19/2008 HP Caller: Web User
Position: Survey: 3 Month     1 Year     3 Year    
Store: Phone Number:
Address: City/State/Zip:
Models:
Serial Numbers:
Product Specific
How would you rate overall value for the price?

Excellent     Good     Average     Below Average     Poor     N/A

How did we meet your expectation to ship the order(s) complete? (3 month survey question)

Excellent     Good     Average     Below Average     Poor

How did we meet your expectation to deliver at the expected time? (3 month survey question)

Excellent     Good     Average     Below Average     Poor

How well does the equipment meet your needs and expectations?

Excellent     Good     Average     Below Average     Poor

How would you rate the reliability of the equipment?

Excellent     Good     Average     Below Average     Poor

How would you rate the overall quality?

Excellent     Good     Average     Below Average     Poor

How would you rate the equipment as being easy to use?

Excellent     Good     Average     Below Average     Poor

How would you rate the equipment as being easy to maintain?

Excellent     Good     Average     Below Average     Poor

How would you rate the Operations Manual for this equipment?

Excellent     Good     Average     Below Average     Poor

Would you recommend or purchase this product again? Yes     No    
Service Related
Do you know who your local Henny Penny Distributor is? Yes     No    
Has service been required since purchasing equipment? Yes     No    
How would you rate overall service performance? If answered "No", skip to comment section

Excellent     Good     Average     Below Average     Poor

Was the problem resolved promptly?

Less time than expected     As expected     More time than expected

How long did the repair take?

Less time than expected     As expected     More time than expected

Did you have to call the technician back? Yes     No    
Comments:


Revision Date: 05/11/2005