Tag Archives: Customer Experience

How Better Training Makes a Better Product

You probably don’t think too much about the equipment in your kitchen until you’re faced with maintenance.

Fortunately, there is a way to prepare for the unexpected.  One of the best ways to create a first line of defense is to have reliable, trained service technicians.  Whether they are third party or in-house, fielding a team of techs who are expertly trained can help your business thrive.

But how can you be sure that you’re using a capable technician that can keep your equipment running smoothly and properly maintained?  First, consider your equipment brand. If a brand is truly invested in their product and customers, they will offer equipment service training and support those that support your equipment. And even though most companies in the consumer foodservice space do offer some form of training; not all training is created equal.

A major part of the Henny Penny culture revolves around the total customer experience.  By providing training options on site at our headquarters in Eaton, OH, as well as offering a complement of training modules online, we build a better customer experience through the creation of experienced service technicians around the world.

For a small business, training an in-house technician shouldn’t have to be a financial burden. It should be an affordable, worthwhile investment. Which is why we’ve made it just that. We offer online, one-day, and two- to three-day training courses for any service technician or end user — completely free. You’d be hard pressed to find this with another brand. For our distributor network, we also offer four to five-day courses.

An essential part of the Henny Penny experience is convenience, and we’ve worked that into who we train. Have a local technician that would be convenient for your business? Following the warranty period on your equipment, we will train your technician of choice at our 46,000 square-foot training center. They — like any distributor or service tech end user that we train — will receive the same high standard of training we offer to anyone.

Finally, and most importantly, you can be sure that your technicians are receiving the level of training needed to make them as proficient as possible. This includes hands-on training sessions, which makes up 60 percent of the learning, as well as access to our state-of-the-art kitchen. We offer an improved learning experience by including technology such as in-class cameras. These cameras allow our students to get the best view of what our instructors are working on, making the learning experience more visual and demonstrative.

Since we know you invest a lot into your business, we do our very best to make sure you get the most out of your Henny Penny partnership. Between the value and quality of the training offered to our customers, it’s really no surprise that the Henny Penny training experience goes above and beyond what you might find from other brands.

Interested in learning more about the service training options available through Henny Penny? Call 1-800-417-8405 or email techtraining@hennypenny.com.