Tag Archives: food consistency

Improve your guest experience with consistent food quality

The dining experience that creates a loyal customer, one that chooses your restaurant when discretionary dollars are being spent, is based largely on the ability to ensure that they are not disappointed by the consistency of the food quality.

While it’s important that you perform all the basic ‘blocking and tackling’ that create a great overall dining experience like great tasting food with excellent service, it is every bit as important that your game plan is executed consistently.  What is delicious on Tuesday night should be just as delicious on Saturday night. Furthermore, consistency doesn’t just go a long way with your guests,

but your crew will appreciate it and your wallet will thank you for it.

As a business, falling short of providing that consistent experience can be easy to do, even despite having a seasoned and well-versed chef. Weekends provide larger crowds, which produce stress on labor and preparation. Stress can lead to mistakes or cut corners, which can lead to inconsistency in flavor, texture, even timing.

Since the number of guests is not under your control, the first step to improvement is to lessen the stress on your staff. In any trade, the right tools can be used not to replace a laborer, but to assist them. The kitchen is no different. Having the right equipment can allow your staff to put their focus where it needs to be.

A Henny Penny FlexFusion combi oven for example, allows you to cook foods at low-temperatures over many hours, even days, and still maintain the utmost levels of moisture and tenderness. Whether you are roasting overnight or doing light sous vide production, your staff should be focusing on items that need to be prepared in the moment, not on items that could have been started yesterday. Not only are today’s combi ovens a time saver for your staff, but they cook with greater accuracy and consistency than traditional ovens. Ovens today have the ability to save and store programs as well as deliver messages in the moment. These processes go to the heart of consistency, creating the right environment for an item that can be duplicated every time.

Open fryers such as Henny Penny’s Evolution Elite series are no different. The programmability in these machines makes operation simple, efficient and consistent. Once you add in the built-in filtration, you have oil that lasts twice as long. And with oil quality being one of the main factors of consistency when it comes to a fryer, you’ll want to be sure you’re producing the same product with the same color and flavor every time. Perfecting your oil filtration and usage will also mean long term cost savings.

Henny Penny's SmartHold holding cabinets allow restaurants to cook in larger batches and maintain temperatures and moisture levels for extended periods of time before serving.

Henny Penny’s SmartHold holding cabinets allow restaurants to cook in larger batches while maintaining perfect temperatures and moisture levels for extended periods of time before serving.

Pairing your fryer with the versatility of a SmartHold holding cabinet, you’re now able to offer dishes that take longer to cook, such as fried chicken, and serve them quicker. The holding cabinet allows you to cook in batches and hold food at perfect temperatures and moisture levels, again allowing staff to place their focus elsewhere.  Proper utilization of a holding cabinet means not having to worry about that food until the moment it’s needed, increasing service speed and customer satisfaction.

With just these three pieces of equipment, you’ve made it easy to prepare food, freed up your staff and delighted you return customers with a consistent meal that has been cooked identically to their previous visit. Of course purchasing new equipment won’t be the source of success by itself. Execution trumps implementation, and in order to properly execute, a chef or restaurateur must first have a plan in place to properly manage around peak hours and slow hours, to eliminate food overages and shortages and to properly motivate and get the most out of their staff. Manufacture consistency in these areas and the rest will follow suit.

You pleased your guests the first time, that’s why they’ve come back. Make sure you’re doing what it takes to validate their faith in your restaurant, your process, and your food.

To hear more on this topic, be sure to take advantage of our archived webinar, Quality to Table: Creating Repeat Customers, with guest speaker and Corporate Executive Chef, Benjamin Leingang. To register and view the webinar for free click HERE. For more ways to improve your guests’ experience, be sure to subscribe to Henny Penny’s Our Take blog HERE. More information on the products mentioned in this article can be found at www.hennypenny.com/products.

Achieving Consistent Food Quality

Discover the procedures, products and programs that can help your operation serve the best with every order.

While today’s most successful foodservice operations may offer a range of menus and pricepoints, one thing they all have in common is consistency, defined as “the achievement of a level of performance that does not vary greatly in quality over time.” In fact, no facility can be considered effective or successful in the current foodservice landscape without the ability to reliably replicate customers’ favorite dishes time after time.

By implementing proven systems — including the latest procedures, products and programs for cooking — operators can more accurately control the variables that affect food quality and consistency.


From ordering ingredients to standardizing recipes, operators can take several steps to optimize their procedures for maximum consistency. By sourcing food products from the same vendors — at the same specs for size, brand and delivery temperature — facilities can limit the challenges that can threaten consistent results when replicating dishes.

When standardizing recipes, it’s important to consider details like unique titles, ingredients, itemized weight/volume and specific preparation instructions. Other notes about cooking time and temperature, serving size, recipe yield and necessary equipment and utensils can also be helpful to staff on different shifts as they replicate each recipe.


Cooking equipment is a critical part of the consistency equation for any operation, large or small. Whether it’s the performance and capability of the equipment itself or the information it conveys to kitchen staff, every factor plays a key role in ensuring customers get the results they expect.

For example, by using a combi oven in place of a traditional oven, operators can prepare a much wider variety of menu items without sacrificing control — plus, the latest technological advances in the category allow users to store a full range of settings and cooking programs based on food type, desired preparation and volume.

The FlexFusion combi oven from Henny Penny features the Chef’s Touch control panel with a state-of-the-art, full-color touchscreen that gives users total control with both customizable and preset AutoChef programs.

Other areas of the kitchen also offer opportunities to build in greater consistency, such as a facility’s fryer lineup. With today’s technology in place, the latest fryers can store between 40 and 160 unique programs — and with features like load compensation (adjusting cook time when the standard load is incorrect), proportional control (preventing oil from exceeding its set-point temperature) and filter tracking (giving management total visibility over filtration frequency), these advanced models can help cut costs, save labor and ensure control throughout the cooking process.

The new Evolution Elite with Smart Touch Filtration™ from Henny Penny features push-button filter activation with automatic drain operation — with on-the-fly filtering complete in just four minutes or less. With filtration being the most significant contributor to consistent oil quality, these types of automated features play a vital role in preserving the flavor, appearance and texture of fried menu items.


 Once the necessary procedures and proper equipment are in place, implementing equipment programs can help simplify workflow, reduce preparation time and ensure finished dishes are consistent when they leave the kitchen. Whether it’s a varied batch in the combi oven or a one-off fryer load, it can be extremely beneficial for operators to program select repeatable preparations based on the current menu — allowing kitchen staff to work smarter, not harder, with the touch of a button.

Consistency is a foundational goal for any foodservice operation — regardless of service style. By considering the cooking equipment, team procedures and specific programs at work in the kitchen, operators can guarantee a higher level of food quality with every order, every day.