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Thriving on the Unexpected: How Holding Cabinets Can Prepare Operators for Increased Traffic

Its 12:30 p.m., you’re in the middle of rush hour, and sure enough, here it comes — a bus full of hungry customers. This should be an awesome sight, right? More business is always welcome, however, it can cause some heartburn if your team isn’t able to easily shift gears and scale quality production.  What the savvy operation needs is the right tools and a little bit of preparation.

There’s no such thing as being over prepared

It’s tough to prepare for the truly unexpected, but you may be surprised to find that what you already know may be all you need to excel.

Throughout a day, week or year there are peaks and valleys in a restaurant’s business. This historical data you’ve collected over the years only serves to strengthen your forecasting. Understanding standard business volumes brought on by factors such as weather or local events, gives operators an even closer prediction of what the business volume should look like for any given day and time. With this information at hand, you’ll stand a far greater chance of exceeding your customer’s expectations when you may have been surprised with a volume opportunity.

Henny Penny’s SmartHold holding cabinets allow restaurants to cook in larger batches and maintain temperatures and moisture levels for extended periods of time before serving.

Hold and hold well

Eventually, the unexpected rush does come, pushing your throughput to its limits. While delays are often unavoidable in these situations, food consistency should never be compromised. Fortunately, there is a piece of equipment that allows operators to maintain a production cycle that can absorb a certain percentage of traffic increase and mitigate delays on most products, while helping maintain a consistent product: the holding cabinet.

For a quality hold, humidity control is vital. Equipment that can create an appropriately humid or arid environment, day-in and day-out, will allow operators to serve the same high-quality foods on a consistent basis, accommodating spikes in traffic. This humidity-controlled environment — unlike a cabinet that provides dry heat only — provides for longer holding times without sacrificing food quality.

No matter what food it is, roasted meats, bone-in fried chicken or the starches and vegetables that accompany them, a quality hold can be designed specifically for each. At peak performance, an item can be held for hours, which makes the turn around on that particular item much less of a problem in the crowded bus scenario. In short, a quality hold gives operators a better chance to get out ahead of any impending increase in traffic without losing quality that is often associated with unexpected increases in business.

Looking to increase your hold times and prepare your operation for that next unexpected rush? Check out our SmartHold Holding Cabinets, as well as this video which illustrates some of the many features that make them an ideal option in any kitchen.

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