A much anticipated day – installation day. You have invested your time, energy and have weighed all of the options to make sure your new equipment is the right investment for your restaurant. You are confident the new equipment will maintain your brand’s high standard of quality food and have even built excitement amongst your team when talking about the efficiency and ease-of-use.
What you might not have thought about are the details and logistics for the day your new piece of equipment arrives. Not sure how to prepare your kitchen for its newest addition or just how long the installation process will take? Here are the answers to some of our most frequently asked installation day questions.
Who will be my point of contact?
For every installation, your Henny Penny distributor will appoint a project manager who will reach out to the business owner/operator, GM, contractor or who ever will be overseeing the install. Typically, the first contact will be made to schedule a site visit to inspect utilities, take measurements and communicate with the business’s point of contact the step-by-step details of the installation process. The project manager will also contact any plumbers and/or electricians that are involved to makes sure they have the information needed to execute their jobs successfully. Once an installation date has been scheduled, the project manager will stay in touch with all of the involved parties several days ahead of time and then again the day prior to installation, to avoid any last minute surprises.
Who will be showing up to perform the installation?
Two or three representatives from the Henny Penny distributor that covers your area will accompany your new equipment. Should your business need any electrical or plumbing work prior to install, as the Operator you will be responsible for coordinating those services and scheduling the work prior to installation of the new equipment.
What can I do best prepare my business for delivery and installation?
If you’re receiving new equipment, there’s probably a good chance you’re getting rid of old equipment. If you’ll be receiving a new fryer, you’ll want to be sure that any oil has been discarded from the old fryer. If you have not arranged for the old fryer to be removed by your distributor, you will still need to remove or relocate the old or existing unit prior to installation.
You can also help ensure a smooth delivery by making sure all aisle ways are clear and free from any obstacles. If possible, you should also move any other equipment that might be in way of the delivery team during installation. The more space available to work in, the quicker and smoother the installation will go.
Who from my team should I have around when our new equipment is installed?
Following the installation of your new equipment, the installers will give an on-site training session to go through equipment start up and operation. You will want to have any employees who will need to be familiar with the operation of the new equipment, either to operate or to train others available during the training.
How will installation affect my business that day?
Most installations will occur between 5 a.m. and 5 p.m., however, the Henny Penny Distributor will work with you to ensure installation happens during non-peak hours. The overall time of the installation can vary from location to location, but you can typically expect two installers to have your new equipment in place and running in about one hour, plus additional training time which may vary depending on the equipment.
Do I need to keep anything in mind or watch for anything after my equipment is installed?
Following installation, we walk away confident that your new equipment will be running perfectly. However, if you should have any questions or concerns about the equipment or the installation process, we encourage you to call our Technical Hotline at 1-800-417-8405.
For more technical information on any of our equipment, or for answers to more frequently asked equipment questions, visit our CUSTOMER SUPPORT page.